FAQs
Everything you need to know about your Palmie Premium Massager
How does the Palmie massager work?+
The Palmie massager uses advanced Shiatsu technology with deep tissue kneading nodes that target specific pressure points in your neck, shoulders, and lower abdominal areas. The device features:
- Professional-grade Shiatsu nodes for deep muscle penetration
- Dual-level adjustable heat therapy for enhanced circulation
- 3 precision speed settings (Low, Medium, High) for customizable intensity
- Ergonomic design that contours to your body's natural curves
Simply place the massager on the desired area, select your preferred intensity and heat level, and let the advanced technology provide professional-grade relief.
How long does the battery last and how do I charge it?+
Battery Life: The Palmie massager provides up to 60 minutes of continuous operation on a single charge, perfect for multiple massage sessions.
Charging: Features universal USB-C fast charging for convenient and rapid charging. Simply connect the included premium USB-C cable to any USB port or wall adapter.
Charging Time: Typically takes 2-3 hours for a full charge.
Battery Indicator: LED indicators show charging status and remaining battery life.
What warranty and return policy do you offer?+
365-Day Comprehensive Warranty: We stand behind our product with a full year warranty covering all manufacturing defects and performance issues.
30-Day Money-Back Guarantee: If you're not completely satisfied, return your Palmie massager within 30 days for a full refund.
Free Worldwide Shipping: We offer complimentary shipping to anywhere in the world.
Customer Support: Our dedicated support team is available to assist with any questions or concerns about your massager.
Is the heat therapy safe and how hot does it get?+
Safety First: The Palmie massager is designed with medical-grade materials and built-in safety features to ensure comfortable and safe heat therapy.
Temperature Control: Features dual-level adjustable heat modes that provide gentle, therapeutic warmth without overheating.
Benefits: The heat therapy promotes enhanced blood circulation, accelerates muscle recovery, and provides deeper relaxation during massage sessions.
Auto-Safety: Built-in temperature sensors prevent overheating and automatically regulate heat levels for optimal safety.
Which body areas can I use the massager on?+
The Palmie massager is specifically engineered for multiple body areas:
- Neck & Shoulders: Primary design focus for tension relief and stress reduction
- Lower Back: Effective for lower back pain and muscle stiffness
- Upper Back: Targets upper back tension and knots
- Lower Abdominal Area: Gentle massage for digestive comfort
- Arms & Legs: Can be used on larger muscle groups
Note: The ergonomic design and cordless freedom allow you to use it comfortably in any position - sitting, lying down, or even while working.
How do I clean and maintain my Palmie massager?+
Regular Cleaning: Wipe the exterior with a soft, damp cloth after each use. The medical-grade fabric covering is designed for easy maintenance.
Deep Cleaning: Use a mild soap solution on a cloth to clean the fabric areas. Avoid getting moisture into the charging port or control buttons.
Storage: Store in a cool, dry place when not in use. The included user guide provides detailed storage recommendations.
Maintenance: No special maintenance required. The durable ABS housing and reinforced construction ensure long-lasting performance.
Important: Never submerge the device in water or use harsh chemicals for cleaning.
What's included in the package?+
Your complete Palmie package includes everything you need for immediate wellness transformation:
- Palmie Premium Massager: The main device with all advanced features
- Premium USB-C Charging Cable: High-quality cable for fast charging
- Comprehensive User Guide: Detailed instructions and safety information
- Quick Start Guide: Get started immediately with simple setup steps
- Warranty Documentation: Complete warranty information and registration details
Everything arrives in premium packaging, making it perfect for gifting or personal use.
How long does shipping take and do you ship internationally?+
Free Worldwide Shipping: We offer complimentary shipping to customers anywhere in the world.
Processing Time: Orders are typically processed and shipped within 1-2 business days.
Delivery Times:
- Typically 12-15 business days
Tracking: You'll receive a tracking number via email once your order ships.
Express Shipping: Expedited shipping options available for faster delivery.