Contact Us
We're here to help with any questions about your Palmie Premium Massager
Email: support@getpalmie.com
Response Time: We typically respond within 24 hours
Best For: Product questions, warranty claims, technical support, and general inquiries
Monday - Friday: 9:00 AM - 6:00 PM (GMT)
Saturday: 10:00 AM - 4:00 PM (GMT)
Sunday: Closed
Note: Email support is available 24/7, and we'll respond during business hours
30-Day Return Policy: Return your Palmie massager within 30 days for a full refund
Return Process: Email us at support@getpalmie.com to initiate a return
Condition: Items must be in original condition with all packaging and accessories
Refund Time: Refunds processed within 5-7 business days after we receive your return
365-Day Warranty: Full coverage for manufacturing defects and performance issues
What to Include: Order number, description of issue, and photos if applicable
Response Time: Warranty claims reviewed within 48 hours
Resolution: Repair, replacement, or refund depending on the issue